Refund Policy
Last updated June 24, 2026
We want you to pay only for value you actually receive. This policy covers subscriptions and metered Trend Analyses.
Subscriptions
Subscription plans are billed in advance for each billing period. If you are not satisfied, contact us at hello@aitrends.so within 14 days of your initial purchase and we will work with you in good faith on a refund of that period’s fee. Renewals can be cancelled at any time and take effect at the end of the current period; we do not generally refund partial periods after the first 14 days unless required by law.
Metered Trend Analyses
A Trend Analysis (checking an off-catalog keyword, product, or site) consumes a metered allowance. Our system is built so you are never charged for a search that does not deliver:
- If a Trend Analysis errors, returns no result, or is blocked by an upstream rate limit, the allowance is automatically refunded — no action needed.
- A Trend Analysis that returns results successfully is considered delivered and is not separately refundable, because the cost (a paid third-party API call) has been incurred.
If you believe a successful search was charged in error, contact us and we will review it.
How to request a refund
Email hello@aitrends.so from the address on your account, describing what you would like refunded and why. We aim to respond within a few business days. Approved refunds are returned to your original payment method.
Changes
We may update this policy; the “last updated” date above reflects the current version. Your statutory consumer rights are not affected by this policy.